Terms of service

Terms of Service – Heavenmade

These Terms of Service govern your use of the Heavenmade website and services. By accessing our website or placing an order, you agree to be bound by these terms.

General Conditions

  • Heavenmade reserves the right to refuse service to anyone for any reason at any time.

  • By using this website, you confirm that you are at least 18 years of age or using the site under parental supervision.

  • You agree not to use our products or services for any illegal or unauthorized purpose.

Product Information & Availability

  • We make every effort to display product details, descriptions, and images accurately.

  • Minor color variations may occur due to screen resolution and lighting.

  • All products are subject to availability, and we reserve the right to limit quantities or discontinue products without prior notice.

Pricing & Payments

  • All prices are listed in PKR (Pakistani Rupees) and are subject to change without notice.

  • Payments may be made via Cash on Delivery (COD) or available online payment methods.

  • Heavenmade reserves the right to cancel orders in case of pricing errors, stock unavailability, or suspected fraud.

Order Acceptance & Cancellation

  • Order confirmation does not guarantee acceptance. We reserve the right to cancel or refuse any order.

  • Orders may be canceled if customer details are incomplete or unreachable.

  • Once an order is dispatched, it cannot be canceled.

Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier delays, weather, or other factors beyond our control.

  • Heavenmade is not responsible for delays caused by courier services.

  • Customers are responsible for providing accurate shipping information.

Returns, Refunds & Replacements

  • Our Refund & Replacement Policy applies to all orders and is available on our website.

  • Refunds are subject to inspection and approval.

  • Shipping charges or deductions (including Rs. 250 return pickup charges) apply as per policy.

User Responsibilities

You agree to:

  • Provide accurate and complete information

  • Not misuse the website or attempt unauthorized access

  • Not upload or transmit harmful content, malware, or spam

Intellectual Property

  • All content on this website, including logos, images, text, designs, and graphics, is the property of Heavenmade.

  • Unauthorized use, copying, or reproduction is strictly prohibited.

Limitation of Liability

  • Heavenmade shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability is limited to the value of the purchased product only.

Third-Party Services

  • We may use third-party services (payment gateways, couriers, advertising platforms).

  • Heavenmade is not responsible for the practices or policies of third-party services.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Pakistan.

Changes to Terms

Heavenmade reserves the right to update or modify these Terms of Service at any time. Changes will be effective once posted on the website.

Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 Email: care.heavenmade@gmail.com
📱 Phone/WhatsApp: +92 322 098 9981