Refund policy
Refund & Replacement Policy – Heavenmade
At Heavenmade, we strive to ensure customer satisfaction. Please review our refund and replacement policy before placing an order.
7-Day Refund & Replacement
Requests must be made within 7 days of delivery. The item must be unused, unwashed, unworn, and returned with original tags and packaging, along with the order number/invoice.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, contact us within 7 days. After verification, we will offer a replacement or refund.
Return Pickup & Deductions
- Shipping charges will be deduct on all refunded order
- If return pickup is arranged by Heavenmade, a flat Rs. 250 shipping charge will be deducted from the refund
- If the issue is from Heavenmade’s side (wrong or damaged item), no deduction will apply
- Customers may also return the item at their own cost
Refund Processing
- Refunds are processed via the original payment method
- COD orders are refunded via bank transfer or wallet
- Refunds are completed within 5–7 working days after approval
Important Notes
- No refunds for change of mind, size issues, or minor color variations
- Sale/discounted items are non-refundable unless damaged or incorrect
Contact Us
📧 care.heavenmade@gmail.com
📱 +92 322 098 9981
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