Privacy policy

Privacy Policy – Heavenmade

This Privacy Policy describes how Heavenmade collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including:

  • Browser type, IP address, time zone

  • Cookies and pages you view

When you make a purchase or attempt to make a purchase, we collect:

  • Your name

  • Billing and shipping address

  • Phone number and email address

  • Payment details (processed securely by third-party payment providers)

  • Order history and communication records

How We Use Your Personal Information

We use the collected information to:

  • Process and fulfill your orders (including shipping and payments)

  • Communicate with you regarding orders, updates, or support

  • Screen orders for potential risk or fraud

  • Improve and optimize our website and services

  • Show relevant ads and offers (as permitted by law)

Advertising & Tracking (Meta / Google Compliance)

We may use your information to provide targeted advertisements through platforms such as Facebook (Meta), Instagram, and Google.

This includes the use of:

  • Cookies

  • Facebook Pixel

  • Google Ads & Analytics

These tools help us:

  • Measure ad performance

  • Show relevant ads to interested users

  • Improve marketing effectiveness

You can opt out of targeted advertising by adjusting your browser or ad platform settings.

Sharing Your Personal Information

We share your personal information only with trusted third parties to help us operate our business, such as:

  • Courier and logistics companies for order delivery

  • Payment gateways (Bank, JazzCash, EasyPaisa, etc.)

  • Advertising platforms (Meta & Google) for marketing purposes

  • Legal authorities if required by law

We do not sell or misuse your personal information.

Data Retention

We retain your order information for our records unless and until you ask us to delete this information.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.

Cookies

Our website uses cookies to enhance user experience, analyze traffic, and support advertising activities. You may disable cookies through your browser settings, but some features of the site may not function properly.

Your Rights

If you would like to:

  • Access your personal information

  • Request correction or deletion of your data

You may contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: care.heavenmade@gmail.com
📱 Phone/WhatsApp: +92 322 098 9981